Friday, March 13, 2009

Tech Support Problems(Real)

Here are some conversations, which had actually happened between help desk people and their customers.

Customer: "You've got to fix my computer.  I urgently need to print a document, but the computer won't boot properly."
Tech Support: "What does it say?"
Customer: "Something about an error and non-system disk."
Tech Support: "Look at your machine.  Is there a floppy inside?"
Customer: "No, but there's a sticker saying there's an Intel inside."

Tech Support: "Just call us back if there's a problem.  We're open 24 hours."
Customer: "Is that Eastern time?"

Tech Support: "Ok, now click your left mouse button."
Customer: (silence) "But I only have one mouse."

Tech Support: "Do you have 3 1/2 inch diskettes?"
Customer: "No, I only have 3 of them."

Tech Support: "I need you to right-click on the Open Desktop."
Customer: "Ok."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "Ok.  Right click again.  Do you see a pop-up menu?"
Customer: "No."
Tech Support: "Ok, sir.  Can you tell me what you have done up until this point?"
Customer: "Sure, you told me to write 'click' and I wrote 'click'."

Customer: "Now what do I do?"
Tech Support: "What is the prompt on the screen?"
Customer: "It's asking for 'Enter Your Last Name.'"
Tech Support: "Ok, so type in your last name."
Customer: "How do you spell that?"

Customer: "I received the software update you sent, but I am still getting the same error message."
Tech Support: "Did you install the update?"
Customer: "No.  Oh, am I supposed to install it to get it to work?"

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